Broadband Phone Frequently Asked Questions

Basics
Get answers to questions like: What exactly is VoIP? How does VoIP work? Why should I switch to VoIP? And so much more!...read more

My Account
Get answers to questions like: Can I keep my existing number? How many phone lines can I have per account? Can I change my Times Telecom phone number? And so much more! ...read more

Making & receiving Calls
Get answers to questions like: Is the dial pattern different when I make a call on my broadband phone? Can I still use the Internet while making calls? And so much more! ...read more

Features
Get answers to questions like: What kind of features is offered by Times Telecom? Where can I find instructions on how to use my features? And so much more! ...read more

Voicemail
Get answers on questions concerning how to use and manage your Voicemail mailbox and features. ...read more

My Account Portal
Get answers to questions like: How do I log into my Account Portal? How do I get a username and password? What happens if I forgot my username or password? And so much more! ...read more

Local Number Portability
Get answers to questions like: How can I switch to Times Telecom without losing my existing number? How much does it cost to port over my number? How long will it take to port over my number? And so much more! ...read more

Global Mobility
Get answers to questions like: Does my Times Telecom service follow me when I travel? Does my Times Telecom service follow me when I move? And so much more! ...read more

Billing, Rates & Dispute Resolution

Get answers to questions like: How much will I be billed in start-up and monthly charges? What are your international rates? Should I expect any hidden costs with Times Telecom? And so much more! ...read more

VoIP & Your Network
Get answers to questions like: What is a local network (LAN)? What is a broadband router or gateway? Do I need a router? And so much more! ......read more

VoIP & Your Internet
Get answers to questions like: What is a broadband or high-speed Internet connection? Do I need broadband Internet to use Times Telecom? Does Times Telecom work with dial-up Internet access? And so much more! ...read more

Technical & Troubleshooting
Get answers to questions like: How do I reboot my phone adapter? How will Times Telecom notify me of any technical problems concerning my Times Telecom service? And so much more! ...read more


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